As CHOC and other healthcare facilities adapt to the fluid environment created by the COVID-19 pandemic, and as national, state and local guidelines change frequently, there may be some changes the next time you visit the doctor’s office. We appreciate your patience and understanding as we adjust our practices to ensure a safe environment for our patients, families, staff and community. These may include new or routine questions about your history of COVID-19 or exposures as well as recent symptoms.
Our phone lines are busy
We anticipate our phone lines being busier than normal. Thank you, in advance, for your patience with our staff, who remain dedicated to providing the best customer service. If you have questions about your child’s health and COVID-19, call our nurse line at 1-844-GET-CHOC.
Appointment times might change
Your appointment may be moved to a different location, date or time. Appointments that can be safely delayed may be rescheduled to accommodate surging demand. We will continue to do our best to accommodate our patients and appreciate your patience and flexibility.
You may see a different provider
Providers may be relocated to different locations to ensure adequate staffing. If your child’s provider is not available, you will be given the option of seeing a different provider or rescheduling your appointment for a future date if possible. We thank you for being flexible.
Our cleaning procedures are rigorous
We will continue to thoroughly sanitize our offices to the most rigorous standards. Clinical areas will be cleaned multiple times per day, in addition to the medical grade sanitization we have always provided.
Our efforts to provide you with the safest and most effective care will not stop. Please visit our website www.choc.org/patients-family/visitor-information/ for the latest information about visiting our locations.